Authored by Michelle Park In October 2020, the Colorado Digital Service (CDS), in partnership with the Colorado Department of Public Health and Environment (CDPHE), launched CO Exposure Notifications Express (ENx) to augment Colorado’s COVID-19 disease control strategies. Exposure Notifications Express is a service on an iPhone or Android device that…

No decision is insignificant when creating a government service. Everything from strategy to procurement to implementation impacts each other, compounding into how the public understands and interacts with a government service. Working in any government context is one of the biggest opportunities to make a large, lasting impact felt by…

In the last decade, the delivery of government services has become increasingly reliant on technology as a primary channel for people to engage with services. However, the creation and management of that technology may not always be considered a strategic initiative for a government agency. …

The delivery of nearly every government service relies on technology to be effective. As a result, it is crucial to understand how technology is serving the people that engage with those services. Government services don’t get to select their end-users, they have to be used by everyone. Narrowing the gap…

Colorado Digital Service has been prototyping the USDS model with Colorado technologists; a look at the first year in review. The Colorado Digital Service was an experiment that began with a simple hypothesis; if we could attract tech talent using a “tour of service” model and couple it with modern software delivery practices, like product management and human-centered design, we could help to improve the experience for people engaging with…